Answers to all your questions right here
89db FAQ — Detailed answers to
all your questions
Deposits, withdrawals, KYC verification, slots, live casino and support — find complete answers to the most frequently asked questions from Bangladeshi players about 89db.
Whether you are new to 89db or an experienced player — having questions is perfectly normal. On this page we have brought together the most important questions about support, identity verification (KYC), deposit methods, core slot game concepts and live casino in one place. Every answer is written in plain English so you can make decisions quickly. If you cannot find an answer, our 24/7 support team is always ready to help.
Support Questions
Yes, 89db's support team assists in both Bengali and English. Bangladeshi players can describe their issues entirely in Bengali — no need to worry about language. Our team is ready to respond quickly and effectively in your language.
89db's support is open 24 hours a day, 7 days a week. Day or night — you can reach us anytime via live chat or email at [email protected]. There are no fixed "office hours", so you can get help even at midnight when something urgent comes up.
89db has two support channels: live chat — for real-time conversations directly on the site, and email — for sending detailed issues to [email protected]. Both channels support Bengali and English. There is no phone or SMS support.
Having a few things ready before contacting support helps resolve issues faster: your account username or registered email, an accurate description of the problem (which game, when it happened, what went wrong), and a transaction ID or screenshot where applicable. This helps our team understand and resolve your issue quickly.
Send any complaint directly to [email protected] — write "Complaint" in the subject line and provide a full description of the issue. You can also raise an initial complaint via live chat, but for complex matters it is better to send written documentation by email. 89db takes every complaint seriously and is committed to providing a fair resolution.
Identity Verification (KYC)
For KYC at 89db, a National ID card (NID) is the easiest and fastest option. A valid passport or driving licence is also accepted. Document photos must be clear and readable — blurry or damaged images may be rejected. Upload both the front and back of the document.
KYC verification is typically requested when you submit a withdrawal or when transactions on your account exceed a certain amount. This is a normal security process. Having your documents ready in advance speeds up verification and prevents any delays with withdrawals.
There is no need to be discouraged if verification is rejected — in most cases it is due to image quality or the type of document submitted. Ask for the reason via email or chat, correct the issue and upload again. Take a clearer photo in better lighting and make sure the document has not expired.
Yes. All documents submitted to 89db are protected with SSL encryption and are used solely for the verification process. Your personal information is never shared with third parties. If you want to learn more, please refer to our privacy policy page.
This is an important step to prevent fraud and money laundering. The name on your 89db account and the name on your bKash, Nagad, Rocket or bank account must be exactly the same. If the names do not match, your withdrawal may be held. Provide the correct name at the time of registration to avoid issues later.
How to Make a Deposit
89db currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank can be used. Mobile banking methods are generally the fastest.
The minimum deposit amount at 89db is ৳500 across all methods. You can add balance to your account and start playing with just five hundred taka. This is an affordable entry point for new players, and a 200% welcome bonus is also available.
89db does not charge any deposit fee — the full amount you send is credited to your account. However, bKash, Nagad or Rocket may deduct their own service charges according to their respective mobile banking provider policies. Bank transfer charges from your bank may also apply.
Mobile banking deposits usually come through within a few minutes, but there can occasionally be a short delay. Wait 15–20 minutes. If it still does not appear, contact us via live chat or at [email protected] with your bKash/Nagad/Rocket transaction ID. Money does not get lost — showing proof gets it sorted quickly.
Depositing with Nagad is simple: log in to 89db, go to the deposit section and select Nagad. Send the payment to the displayed merchant number using the Nagad app or by dialling *167#. Use the "Payment" option rather than "Send Money" — this may result in a lower transaction fee. Once sent, save the transaction ID.
Slot Questions
Volatility is the risk level of a slot. High volatility means fewer chances to win but larger payouts when you do — suited for patient players. Low volatility means frequent small wins — good if you want to keep your balance going longer. Medium volatility sits between the two. Which one to choose depends on your budget and playing style.
RTP stands for "Return to Player" — it is the theoretical average percentage of total bets that a game returns to players over the long term. It is not a guarantee, but a statistical indication. A higher RTP generally means the game is relatively more favourable to players. However, every spin is completely independent and random.
In a progressive jackpot, a small portion of every bet is added to a central pool. The more players participate, the larger the pool grows. When a specific condition is met (such as a special combination), one player wins the entire pool. After it is won, the pool resets to zero and begins growing again gradually.
If you want to play longer on a limited budget, choose low volatility slots with small bet sizes. These give frequent small wins and help you hold your balance. If you have a bigger budget and can afford the risk, you can go for high volatility games. Always bet within your means.
Live Casino
Yes, 89db's live casino is mobile browser-optimized. On any smartphone — Android or iOS — you can play directly with real dealers as long as you have a good internet connection. Use Wi-Fi or 4G/5G to keep the video stream smooth. No separate app download needed — just play straight from your browser.
In live dealer games, a trained dealer runs the game live in front of a camera in a studio. The video of their play streams to your screen in real time. You place bets through the interface and the dealer uses real cards or a roulette wheel to determine the outcome — not computer software.
No, different live tables have different bet limits. Casual tables generally have lower limits for players with smaller budgets, while VIP or high-roller tables have higher limits. The minimum and maximum bet for each table is clearly displayed in the game lobby — check before you join.
Yes, Teen Patti is available in 89db's live casino. It is a popular card game from South Asia — each player receives three cards and the one with the highest combination wins. The combination rankings go from Trio (three of the same card) down through Pure Sequence, Sequence, Color, Pair and High Card.
Andar Bahar is a very simple but entertaining Indian card game that is popular in live casinos. The dealer places one card in the middle (the joker card) and then deals cards one by one to two sides — "Andar" (inside) and "Bahar" (outside). You bet on which side will receive a card of the same value first. The game is straightforward, making it ideal for newcomers.
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If you don't find your answer in this FAQ, the 89db support team is ready 24/7 — speak in Bengali or English, whichever you're comfortable with.
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Live Chat
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Email Support
[email protected] — write to us by email for detailed issues
Support Hours
24/7 — every day of the week, at any time
Language
Equal support in both Bengali and English